Overview

Cilix can assume Applications Portfolio of the organizations, contemplating heterogeneous environments (multiplataform).

The management of Applications (Application Management) embraces the following services:

Applications management;
Applications Consultation;
Specification and development of new applications;
Corretional Maintenance & evolutionary Maintenance and improvements;
Systems Help Desk (applications use Support).


Some Characteristics of the Applications management:

Formal management Model supported by customized process;
Independence of services accomplishment place;
Contribution with technical competences and of management (better practices, methodologies and techniques);
Recruiting under the form of services in substitution to the model of allocation of people (management of demands);
Service Level Agreement (SLA) could vary for service type, volume of demands, technology.
Management of the Production environment.

Included services:

Service Desk –Applications, Operation and support;
Monitorization – Incidents, changes & configuration, Levels of Services and availability;
Security management– environment's Physics and logic;
Operational process management – Governing, better practices, strategic directioning and quality.