Overview

To have a necessary infrastructur applies for projection, appropriate control and sufficient resources for the physical installations, equipments, communications, software, people of operations and up to the same administrative proceedings.


Cilix implemented this service in companies and conglomerates of companies in Mozambique, with World Class quality, supported by standards and severe policies of security, secrecy of data, processes and certified proceedings that guarantee the concept of Better Practices, so much in computer science as in other products.

On basis of the use of the best practices of market and rigorous operational proceedings, the Services of Monitoring optimizes the availability of Services of Centers of Data, and develop the control of all the stages of the processing: networks, servers, operating systems, databases, applications and other resourcess.


This service requires a collection of critical procedures:

Parameter of functional verification and performance in real time processes;
Detection of detours by means of comparison of parameters regarding the normal values;
Automated corrective actions in the possible cases;
Report for the parts, in order to execute the preventive or proactive actions;
Precise register of the relevant informations of each process;
Clear and objective visualization of the quality parameters of service to the final users;
Easiness to answer proactively before increases in the demand of services;
Premature detention of anomalies in the capacity of service to the final users;
Specialists availability to monitor your applications in the moment of the process and to check that everything is available to guarantee it´s execution, with World Class support.

Benefits for your IT environment:

Total control of contracts based on SLA;
Proactive analises, avoiding uptime in the IT environment;
Managed economy costs to avoid stops in the environment;
Major management and government in IT.