How does it work?

Directs the whole company to seek for an exclusive contact center for technology matters. The assistance is made by telephone, Internet, e-mail and fax. To resolve software matters on employees desktops, server malfunction or problems within the network connectivity is quite an expensive task, frustrating and that generate discouragement amongst the team. If they are not done in the right way and at the right time, the productivity goes down.

SERVICE DESK (Evolution of Help Desk) - Outsourcing of the support process for the IT users is composed by:

Strong Methodology focused on the prevention of incidents;
"Single Point of Contact";
Follow-up of all the incidents, even if the solucioner is placed outside of our environment.


Call Control Software integrated with Inventory Control of Hardware and Software:

Inventory module daily update;
Research of Satisfaction (“On Line Real Time” and by incident);
Workflow module for IT flow control;
Software for Remote Capture;
Trainned personnel and guided.

More than outsourcing for the users' attendance, SERVICE DESK is:

Specific projects - migrations, platform changes, audits (contemplating all the execution or only the coordination);
Maintenance of Hardware (Technical Assistance and Warranty Administration);
Call Center for assistance before and after go live to ERP;
Local or remote Call Center.